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THIS PAGE SUPPORTS "BLUEOVAL"NEWS.COM AND THE 1st AMENDMENT!
jjjjjjThis webpage is dedicated to the
admonishment of The Ford Motor Company, for their horrible
customer service and lack of Quality built in my '95 Lincoln
Continental. Pictured
here is one of the many concerns of this car.
Notice the wear pattern, this is a \$64.00
front-end alignment done by the dealer. I had several front-end
alignments done at several places, it isn't that I single out
Ford on this issue, NO ONE knows what a front-end alignment is
anymore.These problems came about due to a ball-joint concern
that the dealer nor the regional rep did anything about for 8
months, and 14 trips to the dealer. This ball-joint went bad at
6000 miles. The warranty covers rental vehicle, I received
nothing.The steering wheel was even crooked after the front-end alignment. The technicians(?) claimed
it was crooked due to "road crown". I, of course sued.
They, of course, lied through their teeth. Would this have
happened had I purchased a Toyota, or a LEXUS? Time after time I
addressed this and other issues with Ford. Time after time I
tried in vain to contact the rep on these issues, the rep told me
he "IS NOT A CUSTOMER REP, HE DOES NOT HAVE TO TALK TO
ME" The toll-free number is a joke. They document the
complaint and it goes to the offending dealer,so the dealer
throws it in the trash. The toll-free number is to document
evidence against the customer in case of a lawsuit, not to help
customer with his issues. The voluminous issues and documents
went unheeded. Come to find out the car's got a
bad tie-rod end too. I have had 7 tires on this car replaced.This
was supposed to have been replaced with the ball-joints. No
wonder the tires are wearing out. And we're supposed to trust our
dealers?
The picture left is evidence of lack of talent in reinstalling a seat heating element that was ruined when the technician replaced the six-way seat motor.They ruined the back and the bottom due to the lack of concern and/or skill required to do the job. Notice the large gap. It is there because they cut the forward part to short and had to cut and pull the difference to make the front look better. This GAP is obvious poor workmanship and Jac Nasser and his executives at Ford (1-313-323-1011) would not put up with it, why should I or my customers? This job was sent back three times to be done correctly. The first two times the seat cover looked like the skin of a Shar-pei, it was horribly wrinkled.
ccThis picture to the right is an example of the sparse paint applied to this Lincoln. The primer is there, but the paint is just not making the trip. This is a Continental folks, not a Pinto. This car was \$30,000 out .the door, and that was with an employee discount. I work .there. If the Ford Motor Company treats their employees so shoddily, what of the customers or those who would not recognize the inferior work and who,trust ,,the dealers to do a good job. The red glob there is the retouch the dealer applied to satisfy a concern. The molding treatment was rubbing on the panel and wearing a hole in the paint. By this time I was so furious with their lack of service, I wanted every issue I could think of documented.
mThe emblem is a Lincoln emblem found on the
front-seat back. This emblem was scoured by the dealer to the
point it took the finish right off the seat. Upholsterers in my
area, even the best ones are not set up to embroider the emblem,
therefore it must be replaced, the whole cover. The cover is
\$750.00 and that is my cost. Ford did nothing but lie about the
quality and the repair. The amusing thing is, there was never
anything wrong with that seat, and yet they had to mess with it.
This emblem is pictured at right, noticed the splotchy,
discoloration's. Ford's leather coating appears to be nothing
more than a vinyl overlay. The color does not go thru the
leather. A spun-vinyl seat would have been a better quality.
........................
The picture at the left is the replacement
door handle. Notice the primer finish against the nice, red
background. The original handle came off January 13th. 1999. The door handle by itself is
\$28.00. I do not have 
a problem with a zinc die-cast part
being so cheap. Zinc die-cast is a junk metal. I do have a
problem with zinc being used as a door handle and when the car is
still relatively new and certainly not used, the door off right in my hand. For a week I had to enter the
car
from the back seat, reach in
open the front door and swing it open. I had to be sure it was
swung open enough to stay because as I got out of the backseat,
the front door would close and of course, I had to repeat this
procedure to regain entry. A "1995 LINCOLN". This was
the LAST
STRAW. The broken handle
is at right. When this happened I called the vice president of
Ford Customer relations.This guy told another guy, who told a
manager at my plant to tell my labor relations officer to write
me up and take my pay. Pictured at left is the check stub showing
one hour missing from a 40 hour week. Recently, May 1999, Matthew
Diaggis, threatened me twice. He was going to "kick my
\$%^" two managers; Danny Rodgers and Bill Clark were
standing right there, as well as other Team leaders" who are
potential managers. Don Warfield is the superintendant. They all
stuck together and denied they heard Diaggis say anything. They
said I called the man a D.P.The man whom I allegedly called this
name made no complaint about my actions toward him, I did not
,and never would. Why does this man focus on things untrue,
rather than , in my opinion this that are true. We have people
here who suffer from drug addiction and alcohal abuse. Which are
untreated, therefore it appears that they come to work under the
influence of substance, nothing is done to help them or to
protect us from them with regard to plant safety. For everyone is
unsafe due to these employees and they never get this time -off.
We at this location just hired back "busted" drug
users. This is where i work everyday with these people who must
destroy so that they may benefit. Even though the exchange was
between two people , I do not know that Matthew got any time off,
I received 30 days. In spite of what used to be a sterling work
record. 
Fords
solution to its employee problemsWHERE WAS MY UNION? They rolled over! Willie (the
president of the local pushed me to keep me from shaking hands
with the vice president of Ford. They have set me up many times
due to the nature of and the info contain in this page.
AS EXPECTED I HAVE BEEN SET-UP AND GIVEN 30 DAYS OFF! MEN FAILED TO TELL THE TRUTH, FORD DID ITS BIT AND GAVE 30 DAYS OFF. YOU MAY ASK, "WHERES YOUR UNION", WHAT UNION?
The truck below is a Toyota, Tacoma. I used to be a loyal Ford employee and customer for many years. My Dad, also an employee for 24 years, and his Dad had all Ford products. This is the loyalty Ford shows its customers. The loyalty Ford showed this employee, of 26 years, was when they called me in the office and gave me R+W and time off for complaining about my car. Well, you may ask "where was your union at the time." We have people, mostly lackeys, that comprise a lot of positions, one of the positions is called DEALER PANEL. This UNION person went to the dealer when the ball joint was bad at 6000 miles, the car was practically going down the road sideways, tire belts broken, tie-rod ends damaged, the UNION person declared "employee has no legitimate complaints". Ford dealers could not find the bad ball joint. After 8 months and 14 trips to this dealer, I finally took the car to a Goodyear dealer. This young kid told me I had a bad ball joint. When he shook it, it was very wobbly, how could anyone miss that, but then again, at 6000 miles, who would have expected that? These are some of the reasons I show Ford NO LOYALTY. This concern and the reprimand have as yet to be addressed. I know further reprimands forthcoming and/or being set-up and fired. This is what they do.
This is me at the right,
in Paris, what a nice, friendly lookin' guy right! You bet! I
just get sick of my customers and mostly me, getting cheated and
lied to by those whose product we purchase and in my case,
manufacture. It should also be appalling to the guy who does try
to treat his customers RIGHT! They have made billions and have 28
billion on hand. Why can't they fix car's right? I am a
maintenance person at Ford. I believe in fixing the job right the
first time. They don't. There's never enough time to do it right,
only plenty of time to do it over? Why does the workingman have
to fight the union and the company, to get what belongs to him? mWhy must he publish web
pages and do talk radio shows and cover his back with attorneys?
I have never laid claim to what wasn't mine! EVER!
ARBITRATION and the D.S.B. : At the onset of these and more horrendous problems, I was told to file with the DSB, Dispute Settlement Board, this panel of people meet in Columbus to hear as a court the charges from customers and to settle with the customer any complaints they have. This panel was the only ray of hope I had. Ford creates this panel as a way of warding off lawsuits. The panel only hears cases of original warranty. At the meeting I was allowed to talk 15 minutes, 5 minutes into this, they awarded me all I had asked for: replace ball-joints, tires, front-end alignment and locking lug nuts which the dealer had misplaced. To top off all of this, they also awarded me an additional 3 year-36,000 mile extended warranty. I would have been better off to "lemon-law" them. Lemon -law as they well know is no good past 15,000 miles.This is why the dealers stall you so much. To get you past the lemon-law requirements.
The findings of the arbitrator are final and legally binding on The Ford Motor Company. The deadline for the awarding of the extended warranty came and went. Ford was called and told this employee/customer they had no intention of awarding an extended warranty on a used car. I told them they had established the DSB and they had agreed to this "binding arbitration", and why do they establish a panel such as this. Why did they feel the arbitrators would award something that was illegal or that they had no authority to do. It was all part of the lies and mis-truths I was going to experience over the next year. I had lost my patience in the worst way that day. Ford was refusing to honor what amounts to a court order. I raised my voice and cursed this woman who had hung up on me before, she didn't this time, probably recording the call. I told her she had better get the warranty in the mail by the end of the week or I would take the binding arbitration to small claims court and get it there.
The following Friday, not only did I have the extended warranty,but I had 6 copies. WOW, I thought, service at last. I only had to walk on water, part the Red sea and feed 10 million people with a loaf of bread and a couple fish.
The next
problem was the power seat motor had failed, I called Nick Meyer
Lincoln-Mercury, in Cleveland. He refused to work on the car. His
refusal was based on the fact that I had not purchased the car
there and was not allowed to have it repaired there. I had found
out later that Ford representatives and the Union representative had placed
many disparaging remarks, and lies concerning me in their
MORS III computer system. I had been black-balled from dealers.
Due to the force I used to get the extended warranty, Ford
countered by failing to honor the original warranty. Ford, if you
read further, is excellent at retaliation, but fails at service.
Even J.D. Power's gave Ford a wake-up call for quality of
service.
I called Detroit
and asked them why the dealers refused to work on my car. The
response was, they could not force a dealer to work on a car. I
asked about my warranty and what value it had if the dealers
refused to work on the car. She replied, we do honor our
warranty. This perpetual loop went on for a few minutes. Think
about that. They honor the warranty, yet they cant force dealers
to work on cars. This was incredible, she finally ended up
telling me that "if I had bothered to read the warranty, it
states that Ford MAY be required to fix or repair covered items.
OH, I hit the roof on that one. I asked "MAY?", does
this also imply MAY NOT?" Then who? I asked was responsible
for deciding what was or was not going to get repaired? She
exclaimed "The dealer!" What this amounts to is the
dealer decides what he will fix or won't. The dealer decides to
what QUALITY standards he is held to. The dealer decides whether
or not he has wronged you and the Dealer decides IF he is going
to make it right. The warranty is only a time frame for the
dealer to do or not to do, to fix or to make things worse. After
the warranty, He is free to refuse all free repairs and still
free to mess-up your car,with impunity. YES, folks you read that
right.
mmmnnnnThis is a page taken from Ford's web
site:
'At Ford, we're searching for
people who have the skills, talent, and enthusiasm to "hit
the ground running." Our innovative and talented marketing,
or finance, we value our people. At Ford, we do all we can to
encourage and support the career development and successes of our
workforce.'
mmmmmmFound at this location: http://www.careermag.com/employers/ford/index.html
Sorry Folks; I
definitely do not agree, as an employee for 26 years , I can tell
you, there are those who want to encourage good business
practices. The majority are not good business people. They are
however, good people who "take orders" from the bad
people. I am evidence they do not promote the personal
development of their people, I sit in a chair 8 hours, 5 days a
week for two years, all I do is sit. I have went to them and
pleaded for school and other training to no avail. I have been
given many broken promises, as I expected.
mmmmThanks for
reading all this, I hope you were helped
EMAIL by it, if not EMAIL .
FORD MOTOR
CORPORATION 1-313-322-3000
ASK for EXECUTIVE
offices
FORD CUSTOMER SERVICE HOTLINE 1-800-392-3673, OR 1-800-521-4140...
THIS IS A LINK.
MMPlease call them and tell them you saw
this page and it has influenced your decision to buy or not, it
is not my purpose to hurt Ford Sales, that would cut my own
throat as I am an employee. I would hope Ford and the union would
see the light and do right by MY customers as well as myself.
Just heed this warning, once you sign the title or the order,
they couldn't care less about you or your family, especially the
dealer's.
Controversial Philosophies:
..1. "OHIO," is
not a State"
..2. "Man aims to halt
foreclosure, with a "silver coin"
..3. "Money, The World's
Greatest Hoax," by Merrill Jenkins.
..4. "Billions,"
for the Bankers, Debts for the people" by Sheldon Emry,
..5. Speaking on Constitution!
..6. Stop Tele-Marketing Calls
Personal Stuff:
..1. Eagle Scout,
long time ago.
..2. Nephew's I don't recognize, here. Their sister, whatshername.
Interest:
..1. F.A.T. 32,
Redneck Terms, Freeacademy, Cramsession for NT, 
, more for webpages, modem test
page, getright
downloads, website
colors, great
web browser, FTP for
loading webpages, Amortization
program,
..2. Land Contract Template, Home foreclosures, traffic tickets,
..3. Other web page sites, Wetpet's Page, CDNET, ZDNET, TUCOWS, WINZIP, DOWNLOADS,
..4. For you Ford fans this holds a
nice book for troubleshooting, EEC-IV
and OBD-II, I know the guy and he's clever.
..5.Not neglecting you GM Fans, take
a look at this code pamphlet now.
..6. Electronics Hobby Manual
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